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Journal of Contemporary Ethnography, 22 , — Research has also shown that the anxiety and fatigue from surface acting spills over to harm home life, in the form of reduced helping at home, insomnia, and increased alcohol consumption. Put employees first, not customers: Giving employees autonomy and support is key: allowing them the freedom to take a break if needed, or to decide how to manage emotions, and supporting the employee if a customer is rude.
My research also showed that when employees felt that their emotional labor was financially rewarded — with tips or raises, for example — that performing surface acting was actually satisfying, and less unpleasant. In other words, recognizing and supporting the effort of emotional labor, just like physical labor, is helpful to value the employee.
What is emotional labor? Home What is Emotional Labor? Work role specific. Any social context. No explicit emotional expectations, training, or financial reward, but implicit social norms. Bugental, D.
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