When you tap on your Card, scroll down to view your Card details including transactions and your virtual account number. You also have the ability to remove your Card from the device and select which card is the 'default' card used when paying with Google Pay. The first Card you add to Google Pay automatically becomes your default payment Card. To change your default Card, go into the Google Pay app, click on the Card you want as the default and select "Set as default Card".
If you have more than one Card loaded, you can tap and hold to drag your Card to the top of the wallet "default" spot. I'm getting transaction notifications for my card in Google Pay on my device.
You will receive "Transaction Notifications" for purchases you make using your Myer card in Google Pay. What are the Card transactions listed in Google Pay? Why is the information different from my statement? The Google Pay app tries to provide you with the most relevant information about the places where you've used your device to make payments. From time to time, information about the merchant locations where you've used Google Pay such as the business name and street address may be displayed differently in your Google Pay app than the information on your statement.
You may also receive notifications and see transactions listed for pre-authorisations that haven't been posted to your account yet.
For example, a hotel may pre-authorise an amount initially, then submit the final charge based on the actual amount of your purchase after you finish your stay. If I receive a replacement card due to my old one being expired, do I need to update my card information with Google Pay? Your virtual account number is connected to your new Card number automatically.
You can use your eligible Card in Google Pay to make purchases before receiving your new plastic Card. This will not impact your ability to use your physical card.
You can also use the search engine "Find my phone" and Google will show you where it is on a map. Please advise our support staff if you wish to continue spending using Google Pay and we will guide you through the process of adding your replacement card to your device while you wait for your new plastic card to arrive. The transaction is not going through when phone is held up to the merchant facility. Have you changed your phone lock or disabled it? The lock must be enabled for Google Pay to work.
If it is disabled, then the user's payment credentials will be deleted from the device unless the user re-enables a secure lock within five minutes of disabling it. Yes, although you need internet access to add and activate your card on Google Pay. Once activated, you occasionally need to be connected to the internet to continue making payments however this can be via Wi-Fi or mobile network.
A sim card is not necessary. Yes, as long as you occasionally connect your phone to the internet to update internal security settings. If your device meets all the Google Pay requirements and you are unable to see it on the Play store, please contact Google for technical support pay.
There can be up to eight cards stored within Wallet on each device. For each of your devices, you'll need to add your card using the steps listed in 'What's the process for adding my card to Apple Pay?
Note: You can add your card to up to 10 eligible Apple devices, but the card will need to be added to each device separately. This means that you can have up to 10 Device Account Numbers for one physical card. Once I add my card, can I suspend the ability to make payments or remove cards from my device? To pay in stores, there is no need to wake your iPhone or open an app. Just hold iPhone near the reader with your finger on Touch ID. You'll see "Done" on the display, along with a subtle vibration and beep, letting you know your payment information was sent.
On Apple Watch, double-click the side button and hold the display of your Apple Watch up to the reader. A gentle tap and beep confirm that your payment information was sent. To pay in apps and on the web with iPhone and iPad, select Apple Pay as the payment method during checkout and place your finger on Touch ID.
I have received a replacement card due to my card expiring, do I need to update my card information with Apple Pay? Your Device Account Number is connected to your new card number automatically. This means that you can use your card in Apple Pay to make purchases before receiving your new plastic card and you don't need to do anything further with your new plastic card. See more on the Apple Pay support page. Please advise our support staff if you wish to continue spending using Apple Pay and we will guide you through the process of adding your replacement card to your device while you wait for your new plastic card to arrive.
My card is damaged and I need a replacement, what happens to my card in Apple Pay? Your new card details will be updated automatically to Apple Pay.
This means that once your replacement card arrives, you won't need to re-add it to Wallet, Apple Pay will continue to work. If you previously did not have your old card in Apple Pay, you'll need to add your new card. See section 2 'Getting started'. My card has been reissued due to expiry , what happens to my card in Apple Pay? Your new card details, once activated will be updated in Apple Pay automatically, therefore you won't need to add your new card, Apple Pay will continue to work.
Once the new card is activated, you will need to add your card to Apple Pay. You will need to remove your old card from Wallet. Notify us of your travel plans and dates before going overseas by calling us on 13 67 17 so that we can expect to see foreign transactions on your account as we continue to monitor for any unusual activity.
Yes, you'll continue to earn Credits per Australian dollar spent on eligible purchases while travelling overseas. It's a fee we charge you whenever you make an international transaction.
If I choose to pay in Australian dollars with an overseas merchant, will I still be charged an international transaction fee? If a merchant is located outside Australia then an international transaction fee will be charged whether you paid in Australian dollars or in a foreign currency.
This applies to both online and in store purchases. Unfortunately it's not always clear when an international transaction fee will apply, especially with online transactions. Some merchants may appear to be located in Australia -- for example, they have Australian websites and display prices in Australian dollars -- but actually be located overseas. In these circumstances, any purchases you make on these websites will attract an international transaction fee.
If you're unsure whether a merchant is located outside Australia, please contact them before you complete your transaction. Whenever you make an in store or online purchase, or use your credit card to obtain a cash advance, in a currency other than Australian dollars, the transaction will be converted to Australian dollars.
When you complete the payment you might be given the choice to pay in the foreign currency or convert the amount to Australian dollars. This complimentary insurance covers the replacement of many new personal goods bought with your Myer Platinum Credit Card that are lost, damaged or stolen. Cover is available for up to 90 days from the date of purchase.
Certain benefit limits and exclusions apply. Wallet guard is also offered on the Myer Platinum Credit Card, providing protection against the theft of personal effects, cash, valuable documents and wallet. For more information click here. This is a request to transfer part or all of your outstanding balance from another credit card to your Myer Credit Card account. When you request a balance transfer we will either BPAY funds or arrange a cheque to your nominated card account and debit this to your Myer Credit Card account.
Balance transfers are subject to the Balance Transfer Terms and Conditions. If you've taken advantage of our balance transfer offer at the time of application, this will only be processed once you've activated your physical credit card. Make sure you're aware of any pending balance transfer amounts when you're transacting using mobile payments so that the balance transfer can be processed within your credit limit.
If you already have a card and are requesting a balance transfer, we will process the balance transfer request within 5 business days. If you have multiple balance transfer requests, we will transfer these in the order they appear in your request. You can request a balance transfer when you apply for a card, or any time after by completing a balance transfer request through Myer Credit Card Online or by completing a Balance Transfer Request Form. To update any of your other details contact us on 13 67 Direct Debit - Automatically pay your card account every month by the due date, from the bank account of your choice.
With this flexible option you can choose to pay any amount equal to, or greater than the minimum payment due. Download the Direct Debit Request Form. Your reference number is your digit card number which is the same as the account number printed on your statement and the biller code is Post - Enclose your completed payment slip from your monthly statement and mail with your cheque no notes or coins accepted and mail to PO Box Rhodes NSW Please make the cheque payable to Card Services and include your account number.
Please allow 48 hours for the payment to reach your account. When paying by cheque at any Australia Post office please allow six business days for the cheque to clear. However, funds will be considered received the day the cheque is deposited. You'll receive a statement every month, showing the minimum monthly payment amount you're required to pay and the due date, plus any overdue payments and over limit amounts. To apply for a credit limit increase, contact us on 13 67 All credit limit increase requests are subject to Card Services' credit criteria and you may be required to submit supporting documentation with your credit limit request.
You will receive a credit card statement each month if you have transactions or a balance outstanding during that period.
Yes, you can nominate the date that your monthly bill is due by contacting Card Services on 13 67 Please select a date between the first and twenty-eighth of the month. Yes, please log in to Myer Credit Card Online to request email statements. No, only the primary cardholder receives a monthly statement. This statement will contain details of any transactions made by you and any additional cardholder. Does the additional cardholder have the same level of access as the primary cardholder?
An additional cardholder has the same access to information about your account. However, they are restricted from making any changes such as change of address to your account. This is when the estimated value of a purchase; for example, a hotel stay, that has been held for a period of time to allow the merchant to process the transaction. An outstanding authorisation reduces your available credit, but not the balance owing on the card.
Yes, you can authorise a third party to access information about your account by completing an Authorised Representative Request Form. This form can be downloaded via Myer Credit Card Online. If your card is damaged for any reason, please call Card Services on 13 67 17 and we will arrange for a replacement card to be sent to you within 7 business days.
In the meantime, you can continue to use your card through Google Pay or Apple Pay. You do not need to do anything. We will send you your new card one month prior to your card's expiry. For more information on how to use the Myer Credit Card app touch the information icon at the top of the screen. Every Myer Credit Card features an embedded security microchip. The chip adds an extra layer of security, making it very difficult to copy your card details.
You can lock your card via the Myer Credit Card app. Please contact us immediately by calling 13 67 17 and select credit cards 24 hours 7 days a week so that we can investigate. We will never ask you to provide us with your personal or credit card details online or in an email. If you receive an email, text message or phone call and you are unsure whether it is legitimate, don't provide any personal details. Card Services has a fraud detection system that monitors credit card transactions for suspicious activity 24 hours a day, seven days a week.
You may be contacted from time to time to confirm recent transactions on your Myer Credit Card. What happens when the 6 month interest free finance period expires on a purchase?
Once the interest free period ends, the standard variable interest rate for purchases will apply, which is currently Is there a limit on the number of gift cards I can use to pay for my order at checkout? We have taken a step towards a more sustainable future by reducing the uptake of plastics bags in stores across the country.
From the 1st of February , we are now charging 15 cents for Myer plastic multi-use bags. A portion of the proceeds will go to the Myer Community Fund which helps support over 60 charities annually. We have done this in response to our customer and team members who want us to reduce plastic bag use across the business. Customers can choose from popular images of Myer Melbourne and Bendigo stores or a bag with our current modern branding.
A portion of the proceeds of each sale of multi-use plastic bags will go to the Myer Community Fund, to be distributed to our more than 60 charity partners. Learn more about the Myer Community Fund here. What about concession partners in Myer stores who have their own bags — will they charge?
For the month of February, we will be allowing a transition period, as a gesture of goodwill to customers who were not aware of the change, and who do not want to pay for a bag. Yes, you can still bring your own bag bag from home if you do not wish to purchase a Myer plastic multi-use bag or Myer Reusable Bag. Have you tried our Frequently Asked Questions? View the status of an order by entering your order number, email address, and phone number below.
Delivery in time for Christmas Order by the 12th December for delivery in time for Christmas. Delivery Delays Our delivery partners are currently experiencing delays. Please ensure you await your email advising your order is ready to collect.
We kindly ask that you comply with the government mandated health measures before visiting us, you can obtain current measures and more information by state here Store Transfers Free Items transferred from a surrounding store within the same state: days for metro locations, days for regional locations. After 21 days your order will be returned and a refund initiated. Please allow business days for the funds to be available in your account.
Order before 12pm AEST for delivery between 6pm-9pm in metro locations within your state. Delivery will occur between 9am — 5pm the next business day when you place an order before 12pm AEST. Express delivery may take up to 3 business days to Western Australia, Northern Territory and non-metro areas. Myer Account If you have a Myer account you can view the current status of your order by logging in and viewing My Orders.
Log in. Myer Track My Order. What can I return and when? Before returning an item, please check to see whether it meets the following conditions. Items must be unworn or in their original condition. You must provide proof of purchase The item is not subject to the exclusions listed in our Returns Policy For more information, see our Returns Policy Can I exchange an item?
We kindly ask that you comply with the government mandated health measures before visiting us, you can obtain current measures and more information by state here Please ensure you have proof of purchase with you so our team can process your exchange. How do I return an item? Find out more about returns.
Myer Care Plan. In-store collection. What do I need to bring to collect my order? Can I nominate someone else pick up my order? What is Afterpay? How do I use Afterpay? Shop online or in-store as normal. At checkout, choose Afterpay as your payment method.
How does the payment schedule work? Which cards does Afterpay accept? When will my goods be delivered if I use Afterpay? Is there a limit to how much I can spend on a single transaction? Which products are not eligible for Afterpay? How do I return or exchange an item purchased with Afterpay?
Where can I find out more about Afterpay? What is humm? You can repay over 2. Weekly or fortnightly payments are available. Depending on how much you spend you can repay from 12 to 60 months in fortnightly payments.
With both options you will never pay any interest. How do I use humm? Just download the humm app and follow the prompts to obtain your humm spending limit.
Complete your Myer shopping Access the humm app and tap the barcode icon. Show the counter staff your barcode that they will scan. Then take your purchases home today and pay later with humm. You can view your payment schedule in the humm app Where can I make purchases at Myer?
Humm accepts Australian credit and debit cards from Mastercard and Visa. When will my goods be delivered if I use humm? Goods are delivered according to Myer delivery timeframes.
Which products are not eligible for humm? How do I return or exchange an item purchased with humm? Where can I find out more about humm? Apple Pay. What is Apple Pay?
How do I use Apple Pay? Shop online as normal. At checkout, choose Apple Pay as your payment method. What are the requirements for being able to pay with Apple Pay? Which cards does Apple Pay work with? Which products are not eligible for Apple Pay? How do I return or exchange an item purchased with Apple Pay? Read all about our return options here Once we have received and accepted your return, the amount will be credited back to the payment card originally used for the Apple Pay transaction.
Where can I find out more about Apple Pay? Can I cancel or make changes to my order? Do you deliver to my area? Earn Rewards Faster. How often does it update?
When will my Myer one Credits be updated for my Myer online purchase? My Profile How can I change my password? You can change your password online at myerone. How do I update my details? I have changed my name, how can I update it? How do I add an Additional Cardholder? You can request an Additional Cardholder by logging in to your Membership at myerone. Can you stop sending me promotional material? We may, at its discretion, charge you a fee to cover Our administrative costs.
Unless provided for under these Terms or as otherwise agreed by Myer, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the Delivery Address in an Order. You should carefully check that your Order is accurate before you submit it. You will, however, be able to return Goods under the Returns Policy. If we cannot contact you about your Order using the contact details you provided in the Order, after having made reasonable attempts to contact you, we will cancel your Order and refund any money paid.
Unless otherwise explicitly stated by Us, Delivery Fees will not be refunded if you return Goods for change of mind or you made an incorrect selection, including if you ordered the incorrect size, colour etc.
Any Goods you purchase can only be returned in accordance with these Terms and the Returns Policy. The Returns Policy forms a part of these Terms. Return card for remaining amount will be emailed to the email address entered at the time you placed your Order.
Same Day Delivery Orders cannot be cancelled or changed once submitted. Same Day Delivery Goods can only be returned at a Myer store. Please call Customer Service Centre on 13 69 37 if the product is faulty so that pickup can be arranged. If a Good is subject to a product recall, a notice will be posted in the Product Recall notice section of the Website. You can return recalled Goods as instructed in the Product Recall notice. You consent to us contacting you or the gift recipient, using the personal information provided on your Order, to notify you of a product recall by telephone, email, SMS, MMS or post.
A Myer Store is not required to match a Myer price where the offer or Price relates to an Online Only offer or where there is a price error. You may receive online offers and promotions, whether mailed to your home, distributed in a Myer store, with your Order or emailed to you or available on the Site. Some offers may include a promotional or coupon code Code for use when placing an Order. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of placing an Order.
The Code cannot be applied after you have submitted your Order. Separate terms may apply to the use of the Code. The Code may be specific to only certain orders or Goods on the Site. Any Code is non-transferable, cannot be posted on a forum or website and may not be used with other offers. Certain offers, including cashback and bonus redemptions are subject to additional terms as specified with the offer.
You should read these terms carefully, as time limits will apply to cashback and bonus offer redemptions. Cashback and bonus offers redemption may require you to send a form to the supplier, and may exclude postage and handling costs and any other costs incurred as a result of redeeming the offer. All references to times in promotions are based on the local time in Melbourne, Australia unless stated otherwise.
We may also collect even if you do not register to the Website , and our third party providers of advertisements and content may collect, location and other information such as the URL or advertisement you came from or linked to, IP address, browser type, pages you visited from the Website etc. Unless otherwise indicated in your account settings or at the time you placed your Order, Myer may send you marketing information.
If you wish to change or update your online account information including your email address, password or communication preferences , simply login to your account.
Alternatively you may contact our Customer Service Centre on 13 69 Myer reserves the right to conduct and implement fraud detection processes, including without limitation to validating your credit card details.
If your nominated payment method triggers our fraud prevention protocols, we may contact you to confirm additional details, or rescind the transaction. In this case, your Order must pass our fraud prevention protocols before it will be fulfilled. If you do not provide the requested information within the required time frame, your Order will be cancelled and payment returned, if applicable, to the method you originally paid.
These information requests are sent to help protect credit card holders from online fraud. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Any additional warranties given provide you with benefits in addition to the Australian Consumer Law rights and remedies. When provided, the warranty period, provisions and the person providing the warranty relating to your purchase vary according to the product you have purchased. Please refer to product packaging and brochures to determine the warranty term and warranty conditions for your purchase.
We exclude to the fullest extent possible under Law, all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms.
You represent and warrant to Us that We will not be liable for any expense or injury including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms.
Our liability to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent if any that you cause or contribute to the loss or damage. We reserve the right at all times to make changes to these Terms.
Any variations to these Terms will take effect from posting on the Website. The Terms which apply at the time you place an Order are those that govern that Order. Any provision of these Terms that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability.
That does not invalidate the remaining provisions of these Terms or affect the validity or enforceability of that provision in any other jurisdiction. Our failure or delay to exercise a power or right under these Terms does not constitute as a waiver of that power or right, and Our exercise of a power or right does not preclude its future exercise or the exercise of any power or right.
The laws of Victoria, Australia govern this agreement. Your transaction is deemed to have taken place in Docklands, Victoria. Different Delivery Fees and requirements may apply. Business Day means a week day in which trading banks are open for the transaction of banking business in Melbourne, Australia.
Delivery Address means the address to which the Goods are to be delivered, as stated on your Order. Delivery Agent means a third party delivery or shipping company engaged by Us to deliver Goods. Gift Card means a preloaded Myer Gift Card through which you or a recipient may make non-cash payments for Orders. In-Store Order means an Order placed on your behalf by a Myer team member within selected Myer stores using a tablet or other electronic device. Subscribe today and get our premium print publication delivered to your door every week.
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